Cancellation Policy

Reschedule and cancellation terms

Self-service changes stay open until 48 hours before service time. Inside that protected window, online changes stop and the deposit is kept if the booking is cancelled or missed.

Self-service changes Outside 48 hours

Cancel or reschedule online before the protected window begins.

Inside the window Manual support only

Contact the business directly if you need help inside the protected window.

No-show handling Deposit is kept

No-show appointments also retain the deposit.

Key points

  • You can cancel or reschedule online only outside the 48-hour window.
  • If you cancel outside the window, the deposit is refundable.
  • If you cancel inside the window, the deposit is kept.
  • No-show appointments also keep the deposit.
  • Inside the protected window, contact the business directly for manual help.